Customer Support

We're here for you.

Whether you have a question about your order, need help with setup, or have a warranty claim, we'll respond personally, usually within one business day.

Quick Answers

You might find the answer here.

Orders & ShippingTracking, delivery times, address changes.
ReturnsHow and when you can return an order.
WarrantyWarranty terms and how to make a claim.
Products & AppSetup, compatibility, troubleshooting.

Write to us directly

You'll reach us fastest by email. We usually respond within one business day.

Email Customer Support

Email

The fastest way to reach us.

service@astropet.de

Response Time

Monday to Friday

Within 24 hrs

Do you have a warranty claim?

Send us your order number and a description.

Make a claim