Question 1

How long does shipping take?

Accepted Answer

Orders from Germany are typically delivered within 1 to 3 business days. To other EU countries, it takes 3 to 7 business days. Once your order ships, we'll send you a tracking number.

Question 2

When is shipping free?

Accepted Answer

Within Germany, shipping is free for orders of €100 or more. For smaller orders, we charge a flat shipping fee — you'll see the exact amount at checkout.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we ship to most EU countries. Shipping costs and delivery times vary by country. If you have questions about a specific country, feel free to contact our customer service.

Question 4

Can I change or cancel my order?

Accepted Answer

Yes, as long as it hasn't shipped yet — just reach out as quickly as possible to service@astropet.de. Once your package is on its way, returns are handled through our 30-day return policy.

Question 5

Which products work with the app?

Accepted Answer

Currently our smart cat toilets, automatic feeders, and water fountains. On each product page, you'll see whether that model is compatible with the AstroPet app.

Question 6

Which smartphones does the app support?

Accepted Answer

The AstroPet app runs on iOS 14+ and Android 8+. You can download it free from the App Store and Google Play.

Question 7

Do the products work without the app?

Accepted Answer

Yes. All AstroPet products are designed to work as standalone devices. The app adds smart features like notifications, statistics, and remote control, but it's never required.

Question 8

Where can I find spare parts?

Accepted Answer

Each product has its own accessory collection with filters, bags, and wear parts. You can find it on the product page or contact our customer service.

Question 9

How long do I have to return something?

Accepted Answer

You have 14 days from when you receive your order to return it. You'll find the exact steps on our returns page.

Question 10

Who pays for return shipping?

Accepted Answer

For a return, you cover the return shipping: €4.99 for orders under €100, €9.99 for €100 and up. This amount is deducted from your refund. If a product arrives damaged or wrong, we cover shipping and provide a free return label.

Question 11

How long is the warranty?

Accepted Answer

All AstroPet products come with a 2-year manufacturer warranty. You'll find details about coverage on our warranty page.

Question 12

My product isn't working — what should I do?

Accepted Answer

Write to us at service@astropet.de with your order number and a brief description of the problem. We solve most issues together; if needed, we handle it through warranty.

Question 13

Do I need an account to order?

Accepted Answer

No. You can check out as a guest. An account lets you view your orders and speed up checkout next time.

Question 14

How do I unsubscribe from the newsletter?

Accepted Answer

Every newsletter email has an unsubscribe link at the bottom. One click and we'll remove you right away.

Question 15

How do you handle my data?

Accepted Answer

We only store what we need to process your order and provide customer service. You'll find all the details in our privacy policy.

Frequently Asked Questions

Orders & Shipping

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