Welcome to the frequently asked questions (FAQ) about astropet.de's smart pet products! Here you will find answers to the most frequently asked questions about our smart pet devices, from set-up to maintenance. Learn more about the safety of our products, integration into your home, payment options and much more. If you have any further questions, don't hesitate to contact us at service@astropet.de.
- All
- General questions
- Questions about the shopping experience
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If we aren't available, drop us an email and we will get back to you within 20-36 hours!
General questions
Smart pet products are advanced gadgets that integrate technology to improve the overall care and well-being of pets, often controllable via smartphones or voice-activated systems.
Please make sure that you follow below steps:
1/ Download the package from themeforest.net (The file is in zip format)
2/ Extract the file you've just downloaded (Don't forget this step).
3/ Find this file: ella-xxx-sections-ready.zip in the folder Ella Sections Ready xxx, then you just need to upload ella-xxx-sections-ready.zip file to your Shopify store.
- If you would like to use Ella RTL version. Please find this file: ella-xxx-sections-ready-rtl.zip in the folder Ella Sections Ready xxx RTL, then you just need to upload ella-xxx-sections-ready-rtl.zip file to your Shopify store
- If you want to install child themes, please go to the corresponding theme folder
Our smart pet devices are designed with safety in mind. However, always get your pet used to the device before leaving it alone and check the devices regularly for wear and tear or damage.
No, our products are designed to work seamlessly in the smart home ecosystem without causing disruption.
Contact our customer service immediately. We offer warranties for our products and can assist you with troubleshooting or replacement.
Yes, most of our device apps are designed to manage multiple devices for comprehensive pet care.
Cleaning instructions vary depending on the product. Consult the user manual for specific care instructions.
Absolutely. We attach great importance to the privacy of our customers and have strict data protection protocols.
It may take time for pets to get used to new devices. Introduce the device gradually and always link it with positive amplification.
We regularly update our software to improve functionality and security. As a rule, updates are made every few months and you will receive a notification via the app.
Questions about the shopping experience
Orders are usually shipped within 1-3 working days. Delivery times may vary by location.
Yes, after your order has been shipped, you will receive an email with tracking information.
Absolutely! We appreciate customer feedback. After you receive your product, you can leave a review on the product page.
Yes, you can create a wish list on our site. Just click the "Add to Wish List" button on the product page.
You can sign up for the newsletter on the homepage and we will inform you by e-mail as soon as the product is available.
We accept all major credit cards, PayPal, Klarna and various mobile payment options.
Yes, we use advanced encryption methods to ensure that your payment information is protected.
During the checkout process, there is a field where you can enter a promo code. If the code is valid, the discount will be applied to the total amount.
We accept returns within 14 days of purchase, provided the item is in its original condition. You can find more details about our full returns policy in our terms and conditions.
After we receive and check your return, the refund will usually be processed within 3-5 business days, depending on the payment method.
