Warranty

Warranty Information

General warranty conditions

At AstroPet.de, we attach great importance to the quality of our products and services. All products sold by AstroPet.de have a manufacturer's warranty that ensures that the products are free from material and processing defects during normal use.

Warranty period

The warranty period varies depending on the product category and manufacturer. Please refer to the specific warranty terms in the product package or product description on our website, general Two years.

What is covered?

The warranty covers material and processing errors. It does not include:

  • Damage caused by improper use, misuse or neglect.
  • Normal wear and tear.
  • Damage caused by unauthorized modifications or repairs.
  • Cosmetic damage such as scratches, dents or broken plastic.
  • Damage caused by natural disasters.

How to make a claim for a guarantee?

To claim a guarantee, please proceed as follows:

  1. Contact us: Send an email to service@ Spreset.deWith your order number, product details and a description of the problem.

  2. Provide proof of purchase: Attach a copy of your receipt or proof of purchase.

  3. Send back product: If prompted, return the product to the address provided by our customer service. Make sure the product is securely packed to avoid further damage during transportation.

Processing your claim

Once we receive your product, our team will examine it to determine the cause of the problem. If the defect is covered by the warranty, we will at our discretion:

  • Repair the product.
  • Replace the product with a new or refurbished product of the same value.
  • Grant a refund.

Shipping

  • If the product is recognized as defective and is covered by the warranty, we will cover the shipping costs for the return as well as for the replacement or repaired product.
  • If the product is not covered by the warranty, the customer will bear all the shipping costs.

contact information

If you have any questions about our warranty terms or need assistance with a warranty claim, please contact us at:

Pet Rhein GmbH

Bayernstraße 14, 30855 Langenhagen, Germany
E-Mail: service@astropet.de

We are committed to ensuring our customers are satisfied with their purchases and will do our best to resolve any issues quickly and efficiently. Thank you for choosing AstroPet.de!