Guarantee

Warranty Information

General Warranty Conditions

At AstroPet.de, we place great emphasis on the quality of our products and services. All products sold by AstroPet.de come with a manufacturer's warranty, which ensures that the products are free from material and workmanship defects under normal use.

Warranty Period

The warranty period varies depending on the product category and manufacturer. Please refer to the specific warranty conditions in the product package or the product description on our website, generally two years.

What is covered?

The warranty covers material and workmanship defects. It does not cover:

  • Damage due to improper use, abuse, or neglect.
  • Normal wear and tear.
  • Damage from unauthorized modifications or repairs.
  • Cosmetic damage such as scratches, dents, or broken plastic.
  • Damage due to natural disasters.

How to make a warranty claim?

To make a warranty claim, please follow these steps:

  1. Contact us: Send an email to service@astropet.de with your order number, product details, and a description of the problem.

  2. Provide proof of purchase: Attach a copy of your receipt or purchase proof.

  3. Return the product: If requested, send the product back to the address provided by our customer service. Ensure the product is securely packaged to prevent further damage during transport.

Processing your claim

Once we receive your product, our team will examine it to determine the cause of the problem. If the defect is covered by the warranty, we will at our discretion:

  • Repair the product.
  • Replace the product with a new or refurbished product of equal value.
  • Provide a refund.

Shipping Costs

  • If the product is recognized as defective and covered by the warranty, we will cover the shipping costs for the return as well as for the replacement or repaired product.
  • If the product is not covered by the warranty, the customer bears all shipping costs.

Contact Information

If you have questions about our warranty conditions or need assistance with a warranty claim, please contact us at:

PetRhein GmbH

Bayernstraße 14, 30855 Langenhagen, Germany
Email: service@astropet.de

We strive to ensure that our customers are satisfied with their purchases and will do our best to resolve any issues quickly and efficiently. Thank you for choosing AstroPet.de!